MacEdge was originally founded as Monadnock Micro of Keene, NH in 1991. In 2002 we changed our name to reflect our emphasis on Mac and Mac users. In 2002 we purchased Accolade Computers in Dover, and in 2006 consolidated our operations to a larger and more easily accessible retail store in Portsmouth. As a locally-owned business, we are proud to serve the Seacoast community.

Apple Premier Partners provide superior customer experience with focus on Apple solutions, service and support. MacEdge proudly attained this highest level of reseller authorization in December of 2015.

MacEdge is the only Apple Authorized Service Provider in the Seacoast New Hampshire area. In 2018 MacEdge was authorized by Apple to perform same day iPhone screen repairs making MacEdge completely on par with the services offered at an Apple Retail store.

MacEdge is committed to protecting the environment and reducing our impact on the planet. We are constantly looking for ways to reduce our energy use and emissions, conserve natural resources, and reduce waste. This includes using smart thermostats to optimize heating and cooling, switching to LED lighting throughout our space, reducing paper usage and using recycled paper, recycling and reusing materials, providing access to EV charging for our employees, and properly disposing of defective electronics. We are now powered by 100% renewable energy thanks to Portsmouth Community Power! We are dedicated to being a responsible and sustainable company, and we are committed to doing our part to protect the environment for future generations.

MacEdge is growing! We are looking for the right person to join our technical customer service team. You will assist customers with troubleshooting and repair check-­in while providing a best in class customer experience.

Previous experience troubleshooting Apple products is preferred, but we will train a candidate with the right attitude. Current Apple Certifications for Mac or iOS are a bonus.

The right candidate will have excellent time management skills, be able to multitask, use deductive reasoning and be able to communicate clearly.

The primary responsibility will be assisting customer with their Apple products with setup, configuration, migration, and troubleshooting issues with their devices. You will clearly document issues found and set customer expectations for repair costs and turn around times. You may be asked to assist in selling products when the need arises. You will stay up to date on new products using Apple SEED training, and ATLAS service learning system.

Above all you are an advocate for the customer and want to help them solve problems where MacEdge can provide to tools for them to have the best experience.

Full-time employees enjoy paid time off benefits as well as 100% paid health care (including dental and vision) for the employee once past the probationary period. Company provided EV charging is available. Full-time employees are scheduled 40 hours per week, and some regular overtime is usually available. Store hours are Monday – Friday 10-6.